Office Policies

1)  We have set aside to see and treat your child. If you are not able to keep an appointment, we require notice at least two hours before. There is a $75 fee for missed appointments.

2) If you are late for your appointment (>15 minutes), we will do our best to accommodate you. However, on certain days it may be necessary to reschedule your appointment.

3) We try to keep wait times short. However, emergencies do occur and will take priority over a scheduled visit. We appreciate your understanding.

4) Before making an annual physical appointment, check with your insurance company as to whether the visit will be covered as a healthy (well-child) visit. Medicaid patients can have one physical appoint per year.

5) Parents must supervise children at all times.

6) Please keep our office clean by picking up after your child. Please do not allow your child to damage or deface our office and furnishings.

7) We are a “by-appointment only “office. If available, we will make every attempt to get you an appointment later the same day 

Please understand

1) We must emphasize that as pediatric providers, our relationship is with you, not your insurance company.

2) It is your responsibility to keep us updated with your correct insurance information. If the insurance company you designate is incorrect, you will be responsible for the payment of the visit and to submit charges to the correct plan for reimbursement. If you have commercial insurance and Medicaid you MUST tell us both plans. If a claim is denied because you did not tell us about the commercial insurance and the claim is denied you will be responsible for the full amount of the bill regardless of Medicaid coverage

3) If we are your primary care physician, make sure our name or phone number appears on your card. If your insurance company has not yet been informed that we are your primary care physician, you may be financially responsible for your current visit. We will not see Medicaid patients (except newborns) unless they are assigned to Dr. Li.

4) We do our best to keep up with insurance plans. However, it is your responsibility to understand your benefit plan in regard to, for instance, covered services and participating laboratories. For example: Not all plans cover annual healthy (well) physicals, sports physicals and vaccinations. If these are not covered, you will be responsible for payment.

1) Marketplace patient: Advance notice is needed for all non-emergent referrals, typically 3-5 business days.

2) In general, we will not agree to a referral for a problem we have not been consulted about first. In most cases you will have to make an appointment to see the provider.

 After-hours calls should be reserved for true emergencies. Callers will reach a voice message which gives them the opportunity to reach the doctor. This will be considered a tele-med appointment, and all applicable co-pays will be billed to you the following business day. 

1)  If you transfer to another physician, we will provide you copy of your children’s immunization record, free of charge.

2) You will need to fill out an authorization form either at our office or your new physician’s. There is no fee if you have us fax your child’s chart to the new provider. This is generally done within 2 business days

3) A copy of your child’s records can be requested with a signed authorization form. If full chart is requested there will be a $25 fee per child. This will be put on a USB. A copy of your printed complete record is available for a fee of $1 per page for the first 25 pages and then 

.25 per page after that, per Florida State law. This will take 5 business days. 

4) We provide records of your child’s visits (including consultations and specialists) rendered here at CMCEO only. For any previous records, you must request them directly from your previous doctor(s).

There are times that you may receive letters from your insurance company asking you to verify information.

• It is critical  that you answer all information asked of you.
• This may include questions on whether your child is a full time student or if any injury was a result of an accident in the home or in the car.
• Failure to  answer these letters can also lead to a denial of claims.
• If a claim is denied due to you  not answering one of these letters you will be held responsible for payment of the entire amount of the bill.